Search common questions first — most answers are instant. Tickets are only when you still need a human.
LUFS (Loudness Units relative to Full Scale) measures how loud your track feels over time — the standard streaming platforms use for level matching. Mastrify targets release-ready loudness for your chosen style so your master competes on playlists without sounding crushed.
Stereo Width adjusts how wide the mix feels left-to-right. Higher values can add space on synths and guitars; lower values keep the center focused for vocals and kick/bass. If your mix already has heavy stereo effects, use a subtle setting to avoid phasey lows.
Balanced (Streaming) aims for modern, even loudness with clear mids — great for most pop, hip-hop, and electronic releases. Warm adds softer highs and fuller low-mids for a richer, less bright tone. Try A/B on your chorus: pick the style that keeps vocals forward and the low end controlled.
Mastering runs on our audio engine and usually finishes within a minute for typical song lengths. Longer files or high load can take a few minutes. Keep the tab open; if it exceeds ~10 minutes, refresh and check History — avoid starting duplicate jobs for the same upload.
After preview sounds right, complete checkout on the result page. Your full-resolution export unlocks for download and email delivery. Use the same browser session where you mastered; exports link to your session ID for a limited time.
Low End Control tames sub and bass buildup so the master stays punchy on club systems and earbuds alike. Increase it if the master feels boomy; decrease if the bass feels thin — always compare against your unmastered mix.
This shapes upper mids and presence (vocals, snare, guitars). A touch more can help a dull mix cut through; too much can sound harsh. Use small moves and trust your A/B toggle on the result page.
The preview is a compressed stream for fast A/B on the site. The paid export is your full-quality master file. Loudness and tone should match closely; if preview and export differ, contact support with your session ID.
Check your email (including spam) for the delivery link. Payments are tied to the session that created the master — use the same device/browser when possible. If you were charged without a download, open a ticket under Payment / account with your receipt email.
Analyze is optional but recommended: it surfaces LUFS, stereo balance, and suggestions before you commit settings. You can go straight to Master with your own targets, or carry Analyze results into the mastering flow.
Create a support ticket and we'll follow up by email.